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FAQ

COMPANT & PRODUCT INFORMATION

1.Where is your company located?
11/F.No.39.577 Lane.Tiantong South Road. YinZhou,NingBo
2. How do I learn more about a product?
For quick, friendly product information, email fonirraSDN@gmail.com. Also, under many items you'll find a product review. This is a personal account from a customer who has purchased the item and applied it to one or many uses. We also give you a product description and bullet points of the item's most important or applicable attributes. On most items there is a spec sheet with more information than what is in the brief description.

PAYMENT ISSUE

1. Which payment methods do you accept?
We accept the following forms of payment: PayPal
2. What should I do if there is a payment error?
If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer.
3. Will I be charged International bank fee or transaction fee when ordering?
Depending on where you are ordering from, you may incur an 2-3% international transaction fee by your bank. This charge comes directly from your bank and is outside of our control.
4. What do I do if my coupon isn't working?
If your coupon isn't working, please feel free to get in touch with fonirraSDN@gmail.com for assistance. Please keep in mind: - Only one coupon code can be used per order. - Conditions of each promotion vary, so make sure you check the details provided when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiration date or a limited amount. You should be able to find the conditions in the same place you found the code whether it be through an email or on our website. - Some codes will only work for designated people. If you've received the code in an email from Fonirra, then the code may be only eligible for use with that email address. Make sure you are completing the purchase using the same email address that the code was sent to.

ORDERING

1. Is it safe to order online?
Yes. This site is tested and certified daily to pass the HACKER SAFE Security Scan. We may disclose information you provide to our website only to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users or others. Your information is protected by the highest level of encryption and cannot be viewed or altered as it travels to our secure server, which is not accessible from the Internet. See our Privacy Policy.
2. Is there a minimum order?
Not for most products. There is only a minimum requirement for some of our customization orders.
3. How will I know you've received my order?
You will receive an order confirmation by email.
4. When am I charged for my order?
For custom orders, you're charged immediately. For all other orders, you're charged when the items are actually shipped
5. Do you give discounts for resellers?
We give some discounts for resellers when the purchase amount exceeds the quantity discount price break listed on the item page. To find out if you are eligible for a discount, please email fonirraSDN@gmail.com

Shipping

1. How much does it cost to ship my order?
Once you've added item(s) to your shopping cart, before proceeding to checkout, you can click the estimated shipping link below your items. You may also email fonirraSDN@gmail.com for shipping estimates.
2. How is my order shipped?
Most often, shipments are sent through UPS or USPS. Large orders are usually shipped through one of our many freight carriers.
3. When does my order ship?
Most orders currently ship within 1-3 business days. But products that are far away may take 3-7 days.
4. Do you ship internationally?
We only ship in the United States.
5. How can I check the status of my order?
Check your order's tracking number. You can find your tracking number by logging in to your online account. If you cannot find your tracking number, you can contact one of our customer service representatives email fonirraSDN@gmail.com.

RETURN

1. How can I return an order?
If the item is unused and is in resalable condition, you may return it within 30 days.
2. How can I cancel an order?
You can cancel your order before the item ships. You can also call our customer service representative email fonirraSDN@gmail.com. If the item has already shipped, then you will need to wait until you receive the item and follow the item return process.
3. What if I am dissatisfied with an item?
Call customer service for a return authorization. If you purchase an item that isn't what you had in mind at the time of order, you may return it within 30 days. The item must be undamaged and in its original condition. You are responsible for the original shipping costs and the shipping costs to send the item back to us.

CUSTOMIZATION

1.How can I get a product customized?
We can set various types of safety clothing, safety boots and distribution.
2. How can I get a price quote?
Contractors and other organizations may request a quote for large orders. Please call a customer service representitve at email fonirraSDN@gmail.com. You may also call Customer Service with any questions concerning prices. We also have FREE QUOTE buttons on all of our customization pages that will take you directly to a quote form for any custom services.
3. For custom orders, how do I send the file I want printed?
We customize safety vests, t-shirts, hard hats, gloves, safety glasses, first aid kits, rain suits, marking flags, caution tape and more. Please send all artwork in either .EPS, .AI or a vector PDF file to fonirraSDN@gmail.com. Only electronic submissions will be accepted (no faxes).
4. What if there is a mistake in my custom order?
In the unusual event that this happens, please contact us at email fonirraSDN@gmail.com and we'll work something out.

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